Job Description

TCS Walk in interview for Retail Operations Asset Protection

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Roles- Analyst, SME, Team Lead & Delivery Manager.

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Industry - Retail

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Experience - 3- 15 Years

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Qualification - Minimum 15 years of regular, full time education (10 + 2 + 3)

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Shift- Rotational 24/7(including night shift)

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Walkin Details-

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Date - 22nd Aug 2026

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Time - 10am - 2pm

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Location- TCS Yeshwanthpur Sattva Knowledge Point,, Tumkur Road (NH 48) in the Yeshwanthpur Industrial Suburb, Mahalakshmi Layout, Bengaluru, Karnataka – 560022

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Job Description for Analyst

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Support Asset Protection operations by monitoring alarms, handling incident response activities, conducting fraud investigations, managing video evidence requests, and ensuring compliance with operational and regulatory requirements.

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Key Responsibilities

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- Monitor and respond to intrusion, life safety, environmental, and system health alarms.
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- Coordinate emergency dispatch activities with law enforcement, fire departments, and emergency responders.
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- Perform alarm troubleshooting, user management, and system administration activities.
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- Manage service tickets, alarm audits, and technical support activities.
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- Investigate exception-based alerts, suspicious transactions, and fraud-related activities using approved platforms.
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- Review transaction data, surveillance footage, and incident reports to support investigations.
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- Create and maintain investigation case files and supporting documentation.
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- Retrieve, review, package,



and archive video evidence supporting claims and legal requests.
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- Maintain chain-of-custody records and evidence management standards.
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- Produce operational reports while ensuring SLA and compliance adherence.
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Job Description for DM-

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Lead end-to-end Asset Protection Services, overseeing Alarm Monitoring, Emergency Response, Fraud Investigations, Exception-Based Analytics, Video Evidence Management, Claims Support, and Compliance Governance. Drive operational excellence, transformation, and business value realization.

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Key Responsibilities

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- Define operational strategy, governance frameworks, and service performance standards.
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- Manage executive stakeholder relationships and client governance.
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- Ensure compliance with UL Certification, audit requirements, data privacy regulations, and business continuity standards.
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- Drive transformation initiatives through automation, advanced analytics, AI-enabled investigations, and digital modernization.
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- Govern key operational metrics including alarm response times, false dispatch reductions, case closure performance, video retrieval SLAs, and investigation outcomes.
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- Lead risk management, compliance reviews, regulatory audits, and business continuity planning.
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- Manage resource strategy, workforce planning, financial performance, and operational budgets.
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- Sponsor continuous improvement programs focused on productivity, risk reduction, and customer experience.
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- Develop leadership pipelines, succession plans, and organizational capabilities.
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📌 Retail Operations Specialist (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru