The Operations Manager will be responsible for overseeing end-to-end operations across outlets/central kitchen, ensuring efficiency, quality, and profitability. The role involves managing teams, streamlining processes, maintaining service standards, and driving business growth while ensuring compliance with company policies.
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Key Responsibilities:
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1. Operations Management
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- Oversee daily operations of outlets/central kitchen
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- Ensure smooth functioning of all departments (kitchen, service, stores)
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- Monitor service quality, food quality, and operational efficiency
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2. Team Leadership & Management
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- Lead, train, and manage cross-functional teams
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- Ensure proper staffing, scheduling, and productivity
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- Conduct performance reviews and drive team development
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3. Process & Quality Control
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- Implement and maintain SOPs across operations
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- Ensure adherence to hygiene and food safety standards (FSSAI)
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- Conduct regular audits and ensure corrective actions
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4. Cost & Inventory Management
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- Monitor food cost, labor cost, and overall operational expenses
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- Work closely with procurement and store teams for inventory control
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- Minimize wastage and improve efficiency
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5. Customer Experience
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- Ensure high levels of customer satisfaction
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- Handle escalations and improve service standards
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- Implement feedback-driven improvements
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6. Reporting & Coordination
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- Prepare daily/weekly/monthly reports on operations
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- Coordinate with management for business planning and expansion
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- Drive process improvements and operational strategies
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Requirements:
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- Proven experience as Operations Manager in F&B; / hospitality industry
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- Strong leadership and team management skills
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- Experience in handling multi-unit operations / central kitchen preferred
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- Good understanding of P&L;, cost control, and inventory management
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- Ability to work in a rapid-paced environment
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Qualifications:
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- Graduate / MBA / Hotel Management preferred
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- 5–10 years of relevant experience
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Key Skills:
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- Operations Management
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- Team Leadership
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- Cost Control & Budgeting
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- Process Improvement
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- Problem Solving
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- Communication Skills
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