Job Description About the Role
n We are looking for a Nutrition Team Lead who is passionate about improving client outcomes through operational excellence, team leadership, and continuous product improvement. This role is responsible for managing a team of nutrition coaches, driving revenue, ensuring high-quality client service, tracking key performance metrics, and driving initiatives that enhance the overall client journey.
n Key Responsibilities
n Team Leadership & People Management
n n Lead, mentor, and manage a team of Nutrition Coaches.
n Conduct regular one-on-one meetings, coaching sessions, and performance reviews.
n Drive team engagement, motivation, and continuous learning.
n Identify coaching gaps and implement improvement plans.
n Support hiring, onboarding, and training of recent nutrition coaches.
n n Product Ownership & Revenue Responsibilities
n n Identify opportunities to increase revenue, including expired client reactivation, pack renewals, and continuity program conversions etc.,
n Take end-to-end ownership of the nutrition-led product journey, from onboarding and engagement to retention, renewal, referral generation, and revenue growth.
n Monitor and drive key business metrics including active users, program adoption, weight-loss outcomes, coach productivity, renewal %, referral conversions, and overall revenue contribution of the nutrition function.
n Partner with Product, Growth, Sales, Service Ops, and Customer Success teams to identify opportunities that improve user experience, retention, upsell, and monetization.
n Develop and execute revenue growth initiatives such as renewal campaigns, nutrition consult conversions,



referral programs, add-on service adoption, and targeted retention interventions for at-risk clients.
n Analyze client behavior, cohort performance, churn reasons, renewal trends, referral performance, and revenue leakage points to identify actionable opportunities for business growth.
n Drive data-backed decision making by reviewing dashboards, funnel metrics, customer feedback, NPS insights, and operational performance to improve both client outcomes and commercial performance.
n Prepare and present weekly and monthly business reviews covering retention, referrals, renewals, program adoption, revenue performance, cohort trends, and ROI of nutrition-led initiatives, along with clear action plans and ownership trackers.
n n Service Delivery & Performance Management
n Own and monitor key service metrics including:
n n Client weight loss outcomes
n Coach connect adherence
n Client progress tracking
n Meal plan completion
n Client retention
n NPS and client satisfaction
n Coach productivity and quality metrics
n Analyze performance trends and identify improvement opportunities.
n Ensure timely follow-ups and adherence to client protocols.
n Conduct regular quality audits and feedback sessions.
n n Product & Client Journey Ownership




n n Oversee the complete client journey from onboarding to program completion.
n Identify client pain points and recommend improvements.
n Connect with any escalated clients to provide feedback and close tickets timely.
n Collaborate with Product, Operations, and Tech teams to improve the nutrition experience.
n Drive implementation of new features, workflows, and nutrition initiatives.
n Ensure consistency across all client touchpoints.
n n Process Improvement & Innovation
n n Lead new nutrition initiatives to improve engagement and retention.
n Develop and optimize SOPs for the nutrition team.
n Identify automation and process improvement opportunities.
n Participate in pilot programs and product testing.
n n Required Skills
n n Strong people management skills
n Ability to motivate and develop teams
n Excellent decision-making skill
n Ownership mindset
n Problem-solving ability
n Excellent verbal and written communication
n Ability to provide constructive feedback
n Strong stakeholder management
n Comfortable working with numbers and performance metrics
n Ability to analyze reports and derive actionable insights
n Data-driven decision making
n n Technical Skills
n n Microsoft Excel
n Microsoft Word
n Google Sheets
n PowerPoint (preferred)
n n Qualifications
n n Bachelor's or Master's degree in Nutrition & Dietetics, Clinical Nutrition, or a related field.
n 4+ years of experience in nutrition coaching or healthcare operations.
n Minimum 2 years of team handling experience preferred.
n

📌 Nutrition Team Lead (Bengaluru)
🏢 CureFit
📍 Bengaluru