Company Description UNext Learning is dedicated to making higher education affordable and accessible for learners everywhere through a full-stack technology platform that enables universities and colleges to deliver online courses and degree programs. The organization focuses on supporting individuals who seek to advance their careers through re-skilling, up-skilling, and workforce development. UNext Learning partners with universities to design outcome-focused online programs that help learners achieve tangible professional and academic goals.

By serving as a lifelong learning companion, UNext Learning aims to unlock learners’ potential without barriers related to cost or location and to create meaningful impact for both learners and institutional partners.

Role Description The Student Success Professional – Retention & Academic Operations is a full-time, in office role based in the Greater Bengaluru Area. This role focuses on supporting learners throughout their academic journey, monitoring engagement and performance, and implementing retention strategies to help learners stay on track and complete their programs successfully. Day-to-day responsibilities include coordinating with university and internal academic teams, tracking academic progress, resolving learner queries, and escalating complex issues when needed.

The position also involves managing academic operations such as scheduling, reporting, and process documentation, while using data to identify at-risk learners and proactively offering support.



The professional collaborates with cross-functional teams to enhance learner experience, streamline processes, and align support initiatives with UNext Learning’s mission of accessible, outcome-driven education.

Qualifications

- Candidates should possess strong learner support and advising skills, including academic counseling, relationship-building, and empathetic communication.
- Candidates should possess skills in retention and engagement strategies, such as monitoring learner progress, identifying at-risk learners, and implementing targeted interventions.
- Candidates should possess operational and coordination skills, including process management, scheduling, documentation, and collaboration with academic and administrative teams.
- Candidates should possess data and reporting skills, including basic data analysis, use of CRM or student information systems, and preparation of reports to inform decision-making.
- Candidates should possess excellent verbal and written communication skills, strong problem-solving abilities, and the capacity to manage multiple priorities in a fast-paced environment.
- Relevant experience in higher education, edtech, or student services is beneficial, along with familiarity with online or blended learning models.
- A bachelor’s degree in education, psychology, social sciences, business, or a related field is preferred; additional certifications in counseling, student success, or learning & development are an advantage.

📌 Student Success Professional - Retention & Academic operations (Bengaluru)
🏢 UNext Learning
📍 Bengaluru