Company Description Sports & Management Research Institute (SMRI) is a premier sports education and research organization dedicated to developing professionals in Sports Management, Sports Engineering, Sports Science, Sports Coaching, and Sports Culture. With the vision of “Making India a Sports Superpower,” SMRI supports learners and organizations in India and abroad to excel in sports.

The institute views sports as a energetic, sustainable industry that drives employment, revenue generation, and social impact. SMRI believes sports can transform lives and economies by providing employment, empowerment, engagement, exercise, and education. The institute focuses on building strong sports ecosystems through innovative knowledge and well-trained sports professionals.

Role Description The Student Support Executive is a full-time, on-site role based at SMRI’s Kochi campus. This role involves being the primary point of contact for learners, responding to inquiries, guiding them through admissions and enrollment processes, and offering ongoing academic and administrative support. Daily responsibilities include coordinating orientation and information sessions, maintaining accurate student records, and assisting with course scheduling and communication.

The Student Support

Executive also helps resolve student concerns, facilitates smooth interaction between learners and faculty,



and supports events and initiatives that enhance the overall learner experience. The role requires proactive engagement, clear communication, and a strong service mindset to ensure learners receive timely and effective support.

Qualifications

- Strong communication and interpersonal skills, including the ability to listen actively, explain processes clearly, and interact professionally with learners, faculty, and partners.
- Customer service and student support skills, with experience handling inquiries, resolving issues, and maintaining a learner-centric approach.
- Organizational and administrative skills, including record keeping, documentation, scheduling, and attention to detail.
- Proficiency with office software and digital tools (e.g., email, spreadsheets, student databases, CRM or ticketing systems) and comfort working with online platforms.
- Ability to work collaboratively in a team, manage multiple tasks, and meet deadlines in a fast-paced educational environment.
- Interest in sports, sports education, or sports management, and willingness to understand SMRI’s programs and mission.
- Bachelor’s degree in any discipline; a background in business, management, education, or related fields is an advantage.
- Prior experience in student services, counseling, front office, or educational administration is preferred but not mandatory.

📌 Student Support Executive (Kochi)
🏢 Sports u0026 Management Research Institute (SMRI)
📍 Kochi