Job Description

n

JOB SUMMARY:

n

n

n
- Location: Gurgaon, Sector 44
n
- Shift Timing: 10 Am-7 Pm
n
- Salary Budget: Fresher - 2.55 LPA - 3 LPA
n
- Experienced with more than 6 months of experience: 20-25% hike on your Last CTC or max 4LPA.
n

n

n

Key Responsibilities:

n

n

n
- Handle incoming calls and respond to customer queries in a timely and professional manner.
n
- Make outbound calls to customers for follow-ups, feedback, or information updates.
n
- Resolve product/service-related issues effectively, escalating when necessary.
n
- Maintain a high level of customer satisfaction by providing accurate information and support.
n
- Document all customer interactions and update CRM systems.
n
- Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction scores.
n




- Work closely with the team to improve service standards and processes.
n

n

n

Required Skills & Qualifications:

n

n

n
- Under Graduates & Graduates are welcome. Freshers can also apply.
n
- 0–4 years of experience in customer support (voice process).
n
- Excellent verbal communication skills in English.
n
- Positive listening skills, patience, and empathy when dealing with customers.
n
- Basic computer knowledge (MS Office, Email, CRM tools).
n

n

n

Interested candidates can share their CVs on WhatsApp on (phone hidden) or [email protected]

📌 Customer Service Representative (Gurugram)
🏢 Policybazaar.com
📍 Gurugram