Job Description Technical Implementation Lead
n Position: Technical Implementation Lead
n Qualifications: Any Graduation
n Experience: 5 - 8 Years
n Industry: E-Commerce
n Location: Mumbai, Maharashtra, India (WFO)
n We are looking for an experienced Technical Implementation Lead to join a fast-growing technology platform that is building intelligent solutions across retail, manufacturing, logistics, commerce, and other emerging industries.
n Key Responsibilities:
n Lead end-to-end implementation and onboarding programs for enterprise clients.
n Drive platform rollouts across commerce, omnichannel, logistics, and store operations.
n Own execution from project kickoff through go-live and steady-state operations.
n Build scalable implementation playbooks, governance models, and operational frameworks.
n Partner with Product, Engineering, Operations, Sales, and Support teams.
n Conduct governance reviews, implementation checkpoints, and executive stakeholder updates.
n Act as the primary escalation point for implementation and operational challenges.




n Drive accountability through structured communication and action tracking.
n Build scalable implementation and customer success processes.
n Mentor AM/CSM teams on execution and stakeholder management.
n Establish operating rhythms, implementation cadences, and performance tracking.
n Reduce execution dependency through documentation, automation, and process standardization.
n Ideal Profile:
n Strong experience in enterprise implementation / onboarding / program delivery.
n Experience working with enterprise customers and cross-functional teams.
n Strong stakeholder and escalation management skills.
n Excellent communication, governance, and execution capabilities.
n Experience building scalable processes, playbooks, and operating frameworks.
n Ability to work in a rapid-paced, high-growth technology environment.
n Interested candidates can share their updated resume to
n

📌 Technical Implementation Lead (Raigarh)
🏢 upGrad Rekrut
📍 Raigarh