Job Description

Designation: Community Associate

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Department: Community

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Reporting To: Community Manager

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Location: Mumbai

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Role Overview

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The Community Associate supports the Community Manager in delivering thoughtful, consistent, and high-quality member experiences at the unit level. This role is rooted in day-to-day member interactions, on-ground coordination, and operational support across community spaces and events.

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The role focuses on execution, presence, and follow-through. You are the face of the Community team on the floor, ensuring members feel welcomed, heard, and supported, while feeding insights back to the Community Manager for continuous improvement.

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Key Responsibilities

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Member Experience & Engagement

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- Be the first point of contact for members and guests, handling check-ins, reservations, and general queries.
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- Build genuine rapport with members and develop familiarity with their preferences and usage patterns.
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- Ensure day-to-day community spaces feel welcoming, organised, and aligned with brand expectations.
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- Support resolution of minor service issues on the spot and escalate concerns appropriately when required.
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- Capture member feedback and observations, and share inputs with the Community Manager.
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Member Data & Coordination

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- Maintain accurate and updated member profiles to support personalised engagement.
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- Keep internal trackers, logs, and records up to date,



including feedback and follow-ups.
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- Assist the Community Manager with inputs for member communication and engagement planning.
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Events & Private Hire Support

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- Support setup, coordination, and on-ground execution of member events and private hires.
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- Assist with guest list checks, RSVPs, signage, and event materials.
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- Be present during events to troubleshoot, guide guests, and ensure a smooth experience.
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- Support post-event wrap-ups by sharing feedback and operational learnings.
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Team & Process Support

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- Work closely with the Community Manager and wider unit teams to ensure smooth daily operations.
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- Follow defined SOPs, communication standards, and service guidelines consistently.
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- Act as a reliable support function that helps the Community team operate seamlessly on the floor.
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Skills & Experience

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- 0–2 years of experience in hospitality, customer service, community, or guest-facing roles.
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- Strong interpersonal and communication skills, with a natural service mindset.
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- Calm, attentive, and skilled under pressure.
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- Comfortable using basic digital tools such as Google Sheets, email, and calendars.
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- Prior experience in a premium hospitality or member-led environment is a plus.
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- Willingness to work shifts, evenings, weekends, and holidays as required.
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📌 Community Associate (Mumbai)
🏢 Q COLLECTIVE
📍 Mumbai