We are looking for a "ServiceNow Delivery leader " for our global IT services provider
n
Location: Pune/ Bangalore/ Chennai/Hyderabad
n
20+ years of managing ServiceNow projects
n
Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB)
n
Key Responsibilities
n
n
- Lead and manage large-scale ServiceNow delivery programs across multiple clients
n
- Own end-to-end project lifecycle – from solution design to implementation and support
n
- Ensure alignment with ITIL best practices and enterprise standards
n
- Oversee program governance, risk management, and stakeholder communication
n
- Collaborate with cross-functional teams including architecture, consulting, and operations
n
- Provide strategic direction on ServiceNow platform capabilities and roadmap
n
- Mentor and lead high-performing delivery teams
n
n
Required Skills & Experience
n
n
- 20+ years of experience in IT services delivery, with strong exposure to ServiceNow
n
- Proven experience leading large-scale ServiceNow implementations
n
- Deep understanding of:
n
- Incident Management
n
- Problem Management
n
- Change Management
n
- Service Request Management
n
- Configuration Management
n
- Hands-on experience in designing / customizing ServiceNow modules
n
- Strong knowledge of project delivery lifecycle and methodologies (Agile / Waterfall)
n
- Experience working with cloud technologies and SaaS environments
n
- Excellent stakeholder management and communication skills
n
- Robust analytical and consultative mindset
n