Risebird is India's leading Interview-as-a-Service (IaaS) platform, connecting organizations with a network of experienced interviewers for technical and functional hiring.
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- Network of 15,000+ interviewers from 2,600+ companies
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- Successfully delivered 3.5+ lakh interviews
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- Trusted by Fortune 500 companies and leading enterprises
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- ₹25+ Crores paid to freelance interviewers over the last five years
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- VC-funded, high-growth startup
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Learn more at .
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About the Role
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We are looking for enthusiastic and customer-focused Customer Support Executives (Voice Process) to join our growing team in Noida Sector 62 . This role involves providing exceptional customer support through voice calls and email while ensuring a seamless experience for both domestic and international customers.
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If you have excellent communication skills, enjoy interacting with customers, and are passionate about delivering outstanding service, we'd love to hear from you.
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Key Responsibilities
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- Handle inbound and outbound customer interactions through voice calls and email.
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- Respond to customer queries, complaints, and service requests professionally and promptly.
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- Resolve customer issues effectively and escalate complex cases to the appropriate teams when required.
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- Ensure high levels of customer satisfaction while adhering to quality and process standards.
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- Maintain accurate records of customer interactions in the CRM system.
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- Collaborate with internal teams to ensure timely issue resolution.
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- Meet individual and team performance metrics, including quality, productivity, and customer satisfaction.
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Eligibility
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- Bachelor's degree in any discipline.
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- Fresh graduates with excellent communication skills are encouraged to apply.
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- Candidates with 1–5 years of experience in Customer Support, Voice Process, BPO, Call Center, or Customer Service are preferred.
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Required Skills
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- Excellent verbal and written communication skills in English.
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- Strong customer service orientation with a positive attitude.
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- Positive problem-solving and interpersonal skills.
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- Ability to multitask and work in a fast-paced environment.
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- Basic computer proficiency and familiarity with CRM tools.
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- Willingness to work in rotational shifts, if required.
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Why Join Risebird?
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- Competitive salary as per industry standards.
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- Performance-based incentives.
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- Learning and career growth opportunities.
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- Comprehensive training and continuous development.
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- Collaborative, inclusive, and employee-friendly work culture.
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- Opportunity to work with one of India's fastest-growing HR Tech startups.
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Location: Noida Sector 62
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Employment Type: Full-Time
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Join us and be a part of transforming the future of hiring while building an exciting career in customer support!
📌 Customer Support Executive (Noida)
🏢 Risebird
📍 Noida
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