Job Description

Customer Support Associate — Klothn

Location: Bengaluru

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Employment Type: Full-time

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Experience: 0–2 years

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Compensation: ~₹12,000/month to ~₹20,000/month

About Klothn

Kloth is a fashion-tech platform building a faster, smarter, and more interactive way to shop fashion. We combine fashion discovery, AI-powered Tryals (Virtual Try-On), and fast delivery to make the shopping experience more seamless for customers.

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We're looking for a Customer Support Associate who will be the voice of Kloth and take ownership of the customer experience from the first query to complete resolution.

What You'll Don

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- Handle customer queries across WhatsApp, chat, phone, and other support channels.
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- Help customers with orders, deliveries, payments, cancellations, returns, refunds, and product-related queries.
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- Assist customers with the Tryals / AI Virtual Try-On experience.
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- Respond quickly and accurately while maintaining a friendly and qualified tone.
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- Take complete ownership of customer issues and follow through until resolution.
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- Coordinate with the Operations, Delivery, Product, and Business teams to resolve issues.
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- Proactively communicate with customers about delays, order updates, or other issues.
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- Identify recurring customer problems and share insights with the internal team.
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- Maintain accurate records of customer queries, complaints, and resolutions.
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- Help improve FAQs, support processes,



and customer communication templates.
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What We're Looking Fornn
- 1–2 years of experience in customer support, customer experience, e-commerce, operations, or a similar role.
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- Excellent written and verbal communication skills.
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- Strong problem-solving and ownership mindset.
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- Patient, empathetic, and comfortable handling difficult customer situations.
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- Comfortable communicating with customers over WhatsApp and phone.
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- Good attention to detail.
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- Ability to multitask and prioritize urgent issues.
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- Comfortable working in a fast-paced startup environment.
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- Basic understanding of mobile apps and e-commerce.
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Good to Havenn
- Experience in fashion, D2C, e-commerce, quick commerce, or consumer tech.
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- Experience with customer support / CRM tools.
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- Experience handling WhatsApp-based customer support.
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- Interest in fashion, technology, and AI.
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Why Join Kloth?nn
- Work at an early-stage fashion-tech startup.
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- Work closely with the founders and product team.
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- Get hands-on exposure to AI, virtual try-on, e-commerce, and consumer technology.
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- Have a direct impact on the product and customer experience.
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- Take meaningful ownership from day one.
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- Learn and grow in a fast-paced startup environment.
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If you're someone who genuinely enjoys helping people, solving problems, and making customers happy, we'd love to hear from you.

📌 Customer Support Specialist (Bengaluru)
🏢 Kloth
📍 Bengaluru