Position Summary

We are looking for an experienced GBS Payroll Manager / HTR Payroll Manager to lead the end-to-end delivery of Netherlands Payroll Operations and future transitioned HR processes within a Global Business Services environment.

The role will be responsible for ensuring accurate, timely and compliant payroll delivery, operational excellence, service-level adherence, continuous improvement and transformation across the Hire-to-Retire (HTR) function.

The position will lead a regional team, manage operational performance, build strong stakeholder relationships and drive process standardisation, automation and technology-led improvements.

The ideal candidate will have strong experience in European payroll operations, Hire-to-Retire processes, shared services/GBS environments, team leadership, stakeholder management and payroll transformation.

We are looking for an experienced GBS Payroll Manager / HTR Payroll Manager to lead the end-to-end delivery of Netherlands Payroll Operations and future transitioned HR processes within a Global Business Services environment.

The role will be responsible for ensuring accurate, timely and compliant payroll delivery, operational excellence, service-level adherence, continuous improvement and transformation across the Hire-to-Retire (HTR) function.

The position will lead a regional team, manage operational performance, build strong stakeholder relationships and drive process standardisation, automation and technology-led improvements.

The ideal candidate will have strong experience in European payroll operations, Hire-to-Retire processes, shared services/GBS environments, team leadership, stakeholder management and payroll transformation.

Key Responsibilities

1. Leadership & Team Management

- Lead and develop the regional Payroll / HTR Operations team.
- Set clear goals, performance expectations and service delivery standards.
- Conduct regular performance reviews and provide coaching and feedback.
- Identify career development and succession opportunities for team members.
- Drive employee engagement, retention and capability development.
- Support recruitment and onboarding of new team members.
- Build a high-performing team with effective succession and backup plans.

2. Netherlands Payroll Operations

- Manage the end-to-end Netherlands payroll process, including:
- Pre-payroll activities and reconciliations
- Payroll validation and controls
- Payroll processing
- Post-payroll activities
- Payroll reporting and reconciliation
- Ensure accurate and timely payroll delivery in line with defined SLAs, KPIs and compliance requirements.
- Ensure payroll processes comply with applicable local regulations, statutory requirements and internal controls.
- Work closely with payroll providers and other third-party partners.

3. Hire-to-Retire / HR Operations





- Oversee HR Operations and Hire-to-Retire (HTR) processes.
- Manage HRIS transactions covering:
- Employee onboarding
- Offboarding
- Employee movements
- Organisational changes
- Position management
- Employee data management
- Ensure high levels of data accuracy and process efficiency throughout the employee lifecycle.

4. Stakeholder Management

- Develop strong relationships with key internal stakeholders across HR, Finance, Payroll, HR Business Partners and regional teams.
- Manage relationships with external payroll and benefits providers.
- Understand stakeholder requirements and ensure timely resolution of operational issues.
- Establish regular governance and performance review mechanisms.
- Drive a strong customer-centric approach across payroll operations.

5. Process Improvement & Automation

- Identify opportunities to standardise, simplify and optimise payroll and HTR processes.
- Lead continuous improvement initiatives to improve efficiency, quality and turnaround time.
- Drive automation and digitalisation of HR and payroll processes.
- Partner with HR Technology / IT teams on process automation and system enhancements.
- Evaluate opportunities to leverage AI, analytics and emerging technologies to improve operational efficiency.
- Drive transformation projects related to payroll and HTR operations.

6. Performance Management & Operational Excellence

- Define and monitor KPIs, SLAs and operational metrics.
- Prepare and review performance dashboards and management reports.
- Analyse operational gaps and develop corrective and preventive action plans.
- Ensure consistent service delivery and adherence to agreed performance standards.
- Drive operational excellence across the regional HTR function.

7. Compliance, Controls & Risk Management

- Ensure compliance with European and Netherlands payroll regulations.
- Ensure adherence to data privacy and information security requirements, including GDPR.
- Maintain strong internal controls across payroll and HTR processes.
- Identify operational risks and implement appropriate mitigation measures.
- Ensure audit readiness and timely closure of audit observations.

8. Transformation & Strategic Initiatives

- Lead implementation of strategic HTR and payroll initiatives.
- Manage scope transitions, process migrations and transformation projects.
- Support technology upgrades and HRIS implementation/enhancement initiatives.




- Identify opportunities for expanding GBS scope and improving service delivery.
- Share best practices across regional and global teams.

- Education

- Bachelor's degree in Human Resources, Finance, Business Administration or a related discipline.
- Master's degree / MBA preferred.
- HR / Payroll certification would be an advantage.
- Certification in Continuous Improvement / Process Excellence is desirable.
- Coaching or mentoring certification would be an added advantage.

Experience

- 12+ years of progressive experience in Hire-to-Retire, HR Operations and Payroll, preferably within a GBS / Shared Services / Global Business Services environment.
- Strong experience managing European payroll, with specific experience in Netherlands payroll highly preferred.
- Experience working with European-based organisations or clients.
- 10+ years of leadership experience, including managing regional or cross-border teams.
- Strong experience in end-to-end payroll operations and HR service delivery.
- Proven experience in process transformation, automation and continuous improvement.
- Strong stakeholder management experience across HR, Finance, Technology and business functions.
- Experience managing third-party payroll / HR service providers.
- Experience with Workday and/or ServiceNow would be advantageous.
- Positive understanding of GDPR and European data privacy requirements.
- Proven track record of building and managing high-performing teams.
- Strong experience in talent development, retention and succession planning.
- Experience in payroll / HTR transition, migration or transformation projects.
- Experience in a FMCG / Consumer / Manufacturing environment would be an advantage.

Key Skills & Competencies

#NetherlandsPayroll #EuropeanPayroll #GlobalPayroll #HireToRetire #HTR #HROperations #GBS #GlobalBusinessServices #SharedServices #PayrollTransformation #PayrollOperations #HRIS #Workday #ServiceNow #ProcessAutomation #ContinuousImprovement #ProcessExcellence #StakeholderManagement #VendorManagement #SLAManagement #KPIManagement #GDPR #DataPrivacy #TeamLeadership #ChangeManagement #HRTransformation #EmployeeLifecycleManagement #PayrollCompliance #PayrollManagement #HRSharedServices #FMCG #HRTechnology#

Personal Attributes

- Excellent written and verbal communication skills in English.
- Strong stakeholder engagement and influencing skills.
- High emotional intelligence and empathy.
- Strong customer-centric mindset.
- Analytical and structured approach to problem-solving.
- Strategic thinker with a strong focus on operational excellence.
- Ability to manage change and ambiguity in a fast-paced global environment.
- Strong decision-making and execution capabilities.
- Ability to manage multiple priorities while maintaining service quality and team morale.

📌 GBS Payroll Manager (Ahmedabad)
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