Overview

- Design, develop, and execute comprehensive test plans and test cases for the SFS Mobile Application, covering functional, regression, integration, and end-to-end (E2E) testing.
- Perform in-depth testing of Salesforce Field Service (SFS) modules including work order management, scheduling, dispatch, and mobile field technician workflows.
- Validate mobile application functionality across devices/OS versions, including offline capability, sync behavior, GPS/location-based features, and push notifications.
- Own and drive test execution for Knowledge Transfer (KT) driven releases, ensuring test coverage aligns with evolving scope and integrated release timelines.
- Log, triage, and track defects through resolution, working closely with development and cross-functional teams to ensure timely closure.
- Plan and coordinate automated regression runs for integrated releases, ensuring test scripts remain aligned with current release scope.
- Mentor and provide technical guidance to junior QA team members; assist in workload balancing and resource allocation across test cycles.
- Prepare and present test summary reports, RAID logs, and QA status updates to leads and stakeholders.
- Collaborate with Business Analysts and Developers to clarify requirements and ensure testability of user stories.
- Support UAT cycles and provide sign-off recommendations based on quality metrics and exit criteria.

- Solid hands-on experience in Salesforce Field Service (SFS) testing – work orders, service appointments, scheduling policies, and dispatcher console.
- Proven experience testing native/hybrid mobile applications (iOS/Android)



including device farm or emulator-based testing.
- Solid understanding of Salesforce platform fundamentals (objects, flows, permissions, integrations).
- Experience with test management and defect tracking tools (e.g., JIRA, ALM, qTest, or equivalent).
- Strong grasp of QA processes – test planning, traceability, defect lifecycle, and release readiness assessment.
- Experience coordinating or executing automated regression suites for integrated/major releases.
- Excellent written and verbal communication skills, with the ability to present QA updates to leadership.

Responsibilities

- Design, develop, and execute comprehensive test plans and test cases for the SFS Mobile Application, covering functional, regression, integration, and end-to-end (E2E) testing.
- Perform in-depth testing of Salesforce Field Service (SFS) modules including work order management, scheduling, dispatch, and mobile field technician workflows.
- Validate mobile application functionality across devices/OS versions, including offline capability, sync behavior, GPS/location-based features, and push notifications.
- Own and drive test execution for Knowledge Transfer (KT) driven releases, ensuring test coverage aligns with evolving scope and integrated release timelines.
- Log, triage,



and track defects through resolution, working closely with development and cross-functional teams to ensure timely closure.
- Plan and coordinate automated regression runs for integrated releases, ensuring test scripts remain aligned with current release scope.
- Mentor and provide technical guidance to junior QA team members; assist in workload balancing and resource allocation across test cycles.
- Prepare and present test summary reports, RAID logs, and QA status updates to leads and stakeholders.
- Collaborate with Business Analysts and Developers to clarify requirements and ensure testability of user stories.
- Support UAT cycles and provide sign-off recommendations based on quality metrics and exit criteria.

Requirements

- Strong hands-on experience in Salesforce Field Service (SFS) testing – work orders, service appointments, scheduling policies, and dispatcher console.
- Proven experience testing native/hybrid mobile applications (iOS/Android) including device farm or emulator-based testing.
- Solid understanding of Salesforce platform fundamentals (objects, flows, permissions, integrations).
- Experience with test management and defect tracking tools (e.g., JIRA, ALM, qTest, or equivalent).
- Strong grasp of QA processes – test planning, traceability, defect lifecycle, and release readiness assessment.
- Experience coordinating or executing automated regression suites for integrated/major releases.
- Excellent written and verbal communication skills, with the ability to present QA updates to leadership.

📌 SSE | Mobile Field Service Quality Owner (Chennai)
🏢 Prodapt
📍 Chennai