We are looking for a proactive and customer-focused Customer Success Manager to manage enterprise SaaS customers, drive product adoption, ensure customer retention, and identify growth opportunities.
n
Key Responsibilities
n
n
- Manage enterprise customer accounts throughout the customer lifecycle.
n
- Drive onboarding and product adoption.
n
- Conduct QBRs and EBRs.
n
- Monitor customer health and mitigate churn.
n
- Identify upsell and cross-sell opportunities.
n
- Deliver customer training and webinars.
n
- Collaborate with Sales, Product, Engineering and Support.
n
- Handle escalations and maintain customer satisfaction.
n
- Create SOPs and customer success documentation.
n
- Track renewal,
adoption and revenue metrics.
n
n
Required Skills
n
n
- 6–8 years in Customer Success/Account Management in SaaS.
n
- Enterprise customer management.
n
- Stakeholder management and executive communication.
n
- Experience with onboarding, renewals and retention.
n
- Knowledge of CSAT, NPS, NRR and GRR.
n
- Excellent presentation and communication skills.
n
n
Preferred Technical Skills
n
n
- Salesforce, Zendesk, Freshdesk, Tableau, WalkMe, Marketo, Amplitude, Clari, Advanced Excel, SQL (preferred).
n
n
Qualifications
n
n
- Bachelor's degree in Engineering, Business or related field.
n
- Experience working with global customers is preferred.
n
📌 Customer Success Manager (Pune)
🏢 Celoxis
📍 Pune
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.