Job Description

Technical Account Manager n

Adaptive Automation Technologies Inc.

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Location: Mumbai (Onsite) | Reports to: Founder & CEO

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Industry: Cybersecurity SaaS

Why this rolen

This is not a traditional customer success role.

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As the first Technical Account Manager at Adaptive, you'll own the technical relationship with our enterprise customers post-sale and help build the foundation for how we manage and grow customer accounts as we scale.

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You'll work directly with DevOps, Security, SRE, and Engineering teams to deploy, operationalize, and expand Adaptive across complex production environments. You'll be hands-on with infrastructure, troubleshoot real technical problems, and become a trusted technical partner to our customers.

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You'll directly influence adoption, expansion, retention, and long-term customer success, while helping define the processes, playbooks, and best practices for the TAM function at Adaptive.

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If you enjoy being hands-on with infrastructure, working closely with customers, and solving real security problems, this role puts you at the center of it.

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Adaptive is a venture-backed cybersecurity startup backed by leading global investors and seeing strong customer traction. We work with companies including Lenskart, CoinDCX, PolicyBazaar, M2P FinTech, Slice, and more.

What you'll don

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- Own the post-sales technical relationship for a portfolio of enterprise customers
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- Lead customer onboarding and deployments across cloud infrastructure, databases, VMs, and Kubernetes
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- Work hands-on with DevOps, SRE, Security, and Engineering teams in production environments
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- Develop a deep understanding of each customer's architecture, security requirements, and infrastructure
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- Troubleshoot issues across IAM, networking, authentication, databases, secrets, and access workflows
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- Own technical escalations and work closely with Adaptive's engineering team to drive issues through resolution
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- Drive product adoption and measurable security and compliance outcomes across customer environments
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- Run regular technical and account reviews with engineering and security stakeholders
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- Proactively identify risks, gaps, and opportunities to improve how customers are using Adaptive
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- Identify expansion opportunities across new teams, infrastructure, and use cases and partner with the commercial team to drive them forward
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- Act as the voice of the customer to Product and Engineering, helping influence product priorities and roadmap
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- Build the playbooks, processes, and best practices for Technical Account Management as Adaptive scales
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Who you arenn
- 5–10 years of experience in a technical role, ideally across Technical Account Management, Solutions Engineering, or Infrastructure-focused customer-facing engineering roles
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- Strong understanding of cloud infrastructure and enterprise systems
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- Familiarity with AWS / Azure / GCP, Kubernetes, and databases such as PostgreSQL, MySQL, and MongoDB is preferred but not mandatory
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- Strong understanding of infrastructure security, identity and access management, and modern cloud environments
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- Able to debug real production issues across infrastructure, networking, authentication, and access
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- Comfortable working directly with technical teams at enterprise customers
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- Able to translate complex technical issues clearly for both engineering teams and security leadership
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- Solid sense of ownership and comfortable driving problems through to resolution
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- Proactive, customer-oriented, and comfortable operating in a fast-moving startup environment
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- Excited by the opportunity to build a function from the ground up rather than inherit an established playbook
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What success looks liken

You'll become the trusted technical partner for Adaptive's customers, ensuring they successfully deploy and expand the platform across their environments.

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Over time, you'll help turn what works with our customers today into a repeatable TAM motion — defining how we onboard customers, measure adoption, run technical reviews, manage escalations, identify expansion opportunities, and ultimately scale the function as Adaptive grows.

📌 Technical Account Manager - Infrastructure Security (Mumbai)
🏢 adaptive
📍 Mumbai