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- Implement and customize ITAM modules (HAM & SAM Pro) on ServiceNow
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- Manage asset lifecycle processes including procurement, inventory, deployment, and retirement
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- Configure software license management, compliance tracking, and normalization
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- Develop solutions using Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer
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- Integrate ServiceNow with procurement systems, discovery tools, and third-party vendors
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- Work with CMDB and Discovery teams to ensure data accuracy and reconciliation
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- Build reports and dashboards for asset visibility, compliance, and optimization
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Required Skills:
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- Strong hands-on experience in ServiceNow ITAM (HAM & SAM)
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- Valuable understanding of software licensing models and asset lifecycle management
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- Expertise in CMDB, CSDM framework, and data management
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- Proficiency in JavaScript and ServiceNow platform scripting
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- Experience with Flow Designer, Integration Hub, and REST APIs
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- ServiceNow certifications (CSA / CAD / CIS–HAM / CIS–SAM preferred)
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