Job Description

PRINCIPAL RESPONSIBLITIES:

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Education Required:

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Bachelor's degree in a relevant field such as marketing, advertising, communications, or business administration. A master's degree or certification in project management may be preferred.

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Experience in Tools and Technology:

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Proficiency in project management tools such as Asana, Trello, or Jira.

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Experience with creative software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign).

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Familiarity with digital marketing tools and platforms, such as Google Analytics, social media management tools, and email marketing software.

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Essential Hiring Skills:

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Strong project management skills with the ability to plan, execute, and oversee multiple creative projects simultaneously.

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Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and clients.

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Budget management and resource allocation expertise to ensure projects are delivered within financial constraints.

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Leadership and team management abilities to motivate and guide creative professionals to achieve project goals.

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Good-to-Have Skills:

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Knowledge of design principles and creative processes to provide informed feedback and guidance to the creative team.

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Experience in agile project management methodologies to adapt to changing project requirements and priorities.

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Understanding of copyright and intellectual property laws to ensure compliance with creative work.

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Responsibilities:

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Delivery Management & SLA Adherence: Own end-to-end delivery, ensuring consistent achievement of SLA commitments through strong governance, operational discipline, and focus on timely, high-quality outcomes.

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Own integrated delivery across Marketing, Ecommerce,



and Creative Services

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Manage interdependencies between teams (Creative → Marketing → Ecom workflows)

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Ensure seamless handoffs and end-to-end execution

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Project Planning: Develop project plans, timelines, and budgets for creative projects.

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Team Management: Lead and manage a team of creative professionals to ensure projects are completed on time and within budget.

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Stakeholder & Client Management:

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Act as the primary interface for clients and key stakeholders, driving alignment, managing expectations, enabling transparent communication, and ensuring timely decision-making.

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Lead governance calls (WBR, MBR)

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Manage escalations and proactive client communication

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Ensure alignment on priorities and delivery expectations

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Resource Allocation: Allocate resources to ensure projects are executed efficiently and effectively.

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Quality Control: Ensure that all creative work meets the company's standards for quality, creativity, and brand consistency.

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Risk Management: Identify potential risks and issues that may impact project delivery and develop strategies to mitigate them.

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Collaboration: Work closely with other departments to align creative projects with overall business objectives.

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Reporting and Analysis: Track project performance, analyze results, and provide regular reports to management on project status,



budget utilization, and key performance indicators.

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SLA & KPI Governance:

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Define and track KPIs (volume, quality %, timeliness %, productivity)

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Publish daily/weekly/monthly performance reports

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Drive SLA adherence and continuous improvement

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Commercial & Utilization Management:

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Monitor effort vs billable utilization

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Ensure alignment with billing constructs (capped hours / productivity targets)

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Identify and flag risks impacting revenue or delivery efficiency

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Transformation & Process Improvement:

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Identify opportunities for automation and process improvement

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Drive productivity improvements and reduce manual effort

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Work with transformation teams to implement solutions

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CRITICAL SKILLS REQUIRED:

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- Experience in managing teams to the size of 100 - 150

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- Must Have Skills: Knowledge Adobe InDesign, Marketing catalog, Data Analyst skills with Advance Excel, Macros, Retail Industry/Catelog - Fashion experience

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- Content Management , JIRA ticket management, Backend Website management

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- Six Sigma/Green Belt Certification - required

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- Excellent Communication skills verbal & written

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- Experience managing multi-track delivery (Marketing, Ecommerce, Creative)

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- Strong data-driven decision-making and reporting skills (Excel, dashboards)

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- Strong governance and stakeholder management capability

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CANDIDATE SPECIFICATION:

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- 8+ years of service delivery experience

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- 5+ years of team handling experience

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- Robust decision making skills

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- Strong analytical skills

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- Flexibility to work in US shifts

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- Ability to work under pressure

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- Ability to handle varied products and clients

📌 Marketing Lead (Bengaluru)
🏢 Zensciences
📍 Bengaluru