We are seeking a dynamic and experienced Techno Commercial Printing and Packaging expert to join our team, focusing on the paperboard for printing and packaging sector. This role requires a blend of technical expertise in printing and packaging, exceptional customer service skills, and a proven track record in business development. The ideal candidate will be responsible for managing customer relationships, addressing complaints and claims, troubleshooting technical issues, and driving business growth.
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Responsibilities
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Technical Expertise and Troubleshooting:
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- Provide hands-on technical support related to paperboard products, including troubleshooting issues related to printing and packaging operations.
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- Offer expert advice on the selection and application of paperboard materials to optimize customer outcomes.
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Customer Service and Complaint Management:
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- Address and resolve customer complaints and claims promptly and professionally.
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- Implement effective solutions to prevent recurrence of issues and ensure customer satisfaction.
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Technical Sales Support and New Product Development:
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- Conduct product demonstrations and presentations to customers, showcasing the perks and features of paperboard solutions.
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- Prepare detailed technical proposals and documentation to support sales efforts.
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- Active involvement in new product development to support Product manager and mill operations
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Customer Relationship Management:
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- Develop and maintain strong relationships with key customers in the paperboard industry.
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- Understand customer needs and provide tailored solutions that leverage your technical expertise in printing and packaging.
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Market Analysis and Reporting:
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- Analyze market trends, customer feedback, and competitive landscape to identify opportunities for growth and improvement.
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- Prepare regular reports on product performance, customer feedback, and market conditions.
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Business Development:
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- Identify customer’s challenges with existing supplier, pain points and their expectations and pursue new business opportunities to drive growth in the paperboard sector.
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- Collaborate with Sales teams to create strategies for market expansion.
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Qualifications:
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- Bachelor’s degree in Printing Technology/Diploma in Printing technology/ Bachelor’s Degree in Packaging technology
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- Minimum of 10 years of experience in printing and packaging operations. Additional Sales experience will be advantage.
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- Hands-on experience with paperboard Printing and Packaging (Offset) production and processes is highly desirable.
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- Strong technical knowledge of paperboard, Inks, printing processes, and packaging solutions.
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- Excellent problem-solving skills and the ability to troubleshoot complex technical issues in printing packaging operations.
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- Experience in New Product Development and alternate packaging solutions
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- Proven track record in business development and achieving sales targets.
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- Exceptional customer service skills with a focus on complaint resolution and relationship management.
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- Solid communication and presentation skills.
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- Ability to work collaboratively across teams and manage multiple priorities
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- Knowledge in paper and board products will be an advantage
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- Willingness to travel as needed to meet with customers, travel and spend time in mill with operations team and attend industry events.
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- Proficiency in Communication and Presentation skills
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