Job Description

Job Description - Tele caller - Personal Loans Business Unit: Lending Service Provider (LSP) Business Location: HSR Layout, Bangalore (Work from Office) Experience: 1 - 3 years in tele calling / tele sales, in Personal Loans in fintech or NBFC Employment Type: Full-time About the Role: Innopay Technologies' Lending Vertical operates as a Lending Service Provider (LSP) offering Personal Loan products in partnership with various banks & NBFCs. We are looking for energetic Telecallers to drive loan conversions by engaging customers across the loan journey from marketing-generated leads to journey drop-offs and database calling. Key Responsibilities: • Call customers who drop off at various stages of the Personal Loan application journey, understand reasons for drop-off, resolve queries, and assist them in completing their application. • Handle and convert inbound leads generated through marketing campaigns within defined turnaround times. • Make outbound calls on assigned databases to generate interest and qualified leads for Personal Loan products. • Explain product features, eligibility, interest rates, fees, and documentation requirements clearly and accurately. • Guide customers step-by-step through the digital loan application journey, including KYC and document submission.



• Follow up systematically with prospects and maintain accurate call dispositions in the CRM/dialer system. • Achieve daily/weekly/monthly targets for connects, conversions, and disbursals. • Adhere to call quality standards, scripts, and all regulatory and compliance guidelines • Share customer feedback and drop-off insights with product and marketing teams to improve funnel conversion. Required Skills & Qualifications: • 1 - 3 years in telecalling / telesales, in Personal Loans in fintech or NBFC • Fluency in any 3 of: English, Kannada, Tamil, Hindi, Marathi, Telugu. • Strong communication, persuasion, and objection-handling skills. • Good understanding of personal loans- eligibility, KYC, credit bureau basics • Comfortable working with dialers, CRM tools, and basic computer applications. • Target-driven attitude with the discipline to handle high call volumes. • Minimum qualification: Graduate preferred. What We Offer: • Health Insurance. • Fast-growing fintech environment with clear career progression into Team Lead / Quality / Training roles. • Structured training on lending products, compliance, and sales skills. How to Apply: Please send your resume detailing your relevant experience and why you are a positive fit for this role to [email protected]/WhatsApp: (phone hidden).

📌 Telecaller - Personal Loans (Bengaluru)
🏢 Innopay
📍 Bengaluru