Job Description

About Us: At SoulSensei, we are on a mission to transform lives by connecting individuals with trusted guides who provide clarity, inspiration, and purpose. Rooted in the belief that everyone deserves a fulfilling and meaningful life, we create a sacred space for growth, empowerment, and personal transformation. By joining our team, you become a part of a journey that helps people discover their fullest potential.

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Website -

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Instagram - instagram.com/yoursoulsensei

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Working model: Onsite

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Days: Rotational shifts (as per requirement) with 1 weekly off and WFH on weekends.

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Timings: 10:00am - 6:00pm

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Budget: up to 45k (depending on the experience)

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Experience: 2-5 years

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About the Role: We are looking for a compassionate and articulate Customer Service Representative who will be the first point of connection for our users anchoring live sessions, guiding individuals through their spiritual journeys, and ensuring a seamless, supportive experience across all touchpoints. This role is ideal for someone who enjoys helping people, has strong communication skills, and can manage both users and facilitators with grace and clarity.

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Key Responsibilities:

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Live Session Hosting & Moderation:

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- Confidently host and moderate live sessions, opening and closing with warmth and professionalism.
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- Support facilitators by addressing participant queries during sessions.
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- Encourage engagement by prompting interaction (e.g., camera on, questions, feedback).
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- Troubleshoot minor tech issues and ensure a smooth session experience.
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- Maintain a calm and professional on-camera presence throughout.
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Customer Support & Relationship Management:

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- Act as the first point of contact for user queries via email, WhatsApp, and phone calls.
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- Respond to concerns empathetically and follow up to ensure resolution.
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- Maintain session feedback logs and communication history.
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- Coordinate with the internal team (Operations, Tech, Marketing) to fulfill user needs.
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- Follow up post-session to ensure satisfaction and build long-term trust.
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Outbound Calling & Counselling:

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- Reach out to users interested in personal or premium sessions.
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- Understand their needs and recommend relevant offerings with empathy.
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- Build trust through authentic, warm communication.
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- Support retention and loyalty through consistent user engagement.
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What We Are Looking For:

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- Strong verbal and written communication skills in English and Hindi.
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- Confident public speaking and comfort hosting live virtual events.
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- Calm under pressure with a strong presence of mind during live interactions.
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- Familiarity with tools like Zoom, WhatsApp Business, Google Sheets, and CRMs.
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- A quiet, skilled setup for hosting sessions and reliable internet connectivity.
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- Freshers with strong communication skills and a passion for helping others are encouraged to apply.
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Preferred Qualifications:

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- Prior experience in customer support, relationship management, or sales is a plus.
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- Experience hosting events, webinars, or moderating live sessions.
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- Educational or personal background in psychology, coaching, or holistic/spiritual practices is a bonus.
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📌 Customer Service Representative (Mumbai)
🏢 SoulSensei
📍 Mumbai