Job Description

Katha is hiring: Client Relationship Managern

Location: Kochi (Hybrid)

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Type: Full-time | Permanent

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SEND YOUR RESUMES TO : [email protected]

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Katha Ads is a quick-growing marketing-tech startup helping brands connect with audiences through smart, story-led, and performance-driven advertising. Our platform engages over 100,000 users and has powered campaigns for leading brands such as Samsung, Maruti Suzuki, Tata Croma, and Hero MotoCorp.

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We are one of the fastest-growing bootstrapped startups in the space, with 3x year-on-year revenue growth and ambitious plans to expand across India and globally. We operate lean, move fast, and value ownership over hierarchy.

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We're looking for a Client Relationship Manager to own client success, retention, and growth. This is a high-ownership, client-facing role for someone who communicates confidently, thinks strategically, and drives outcomes.

What you'll don

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- Own assigned client accounts from onboarding to reporting, renewals, and growth.
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- Build strong, long-term client relationships through proactive communication.
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- Understand client goals and recommend high-impact advertising solutions.
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- Drive account growth through renewals, upselling, and expansion opportunities.
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- Translate client briefs into actionable plans for internal teams.
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- Monitor campaign performance and optimize for better results and ROI.
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- Lead client communication, including escalations and issue resolution.
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- Work closely with the sales team to ensure smooth client handovers and aligned expectations.
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- Coordinate with internal teams while owning timelines and delivery.
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- Maintain accurate documentation of client requirements and decisions.
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- Travel for client meetings when required.
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Who we're looking fornn
- 2+ years of experience in client servicing, account management, brand management, or marketing.
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- Excellent communication skills in Malayalam and English (written and verbal).
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- Strong ownership mindset with the ability to work independently.
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- Comfortable managing client calls, follow-ups, and escalations.
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- Data-driven and outcome-oriented.
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- Ability to understand business goals and recommend strategic solutions.
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- Prior experience as a Brand or Marketing Manager is a plus.
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- Strong interest in marketing and advertising.
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- Based in or around Calicut for periodic in-person meetings.
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- Own laptop and reliable internet connection.
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This role is NOT for you ifnn
- You prefer non-client-facing work.
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- You avoid ownership or difficult conversations.
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- You rely on instructions instead of taking initiative.
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- You struggle with follow-ups, communication, or accountability.
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What we offernn
- Competitive salary with performance-based and quarterly bonuses.
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- Health insurance and Provident Fund.
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- Paid time off and paid sick leave.
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- Cell phone reimbursement.
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- Hybrid work setup.
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- High ownership, fast learning, and the opportunity to make a real impact in a rapidly scaling startup.
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📌 Client Relationship Manager (Kochi)
🏢 Katha - Sharing Stories, Scaling Impact
📍 Kochi