Job Description

HCLTech hiring for fresher candidates

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Hiring Alert |Customer Support | Nagpur

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We are looking for agile and customer-focused Level 1 support to join our team in Nagpur! If you are passionate about IT support and resolving customer issues, this is a great opportunity to kick-start or grow your career.

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Role: Level 1 (Customer Service Representative)

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Location: Nagpur

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Shift: 24x7 Rotational

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Week Offs: 2 Rotational Offs

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Experience: Fresher

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What You'll Do:

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Handle customer queries via calls, emails, and tickets

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Perform initial troubleshooting & issue resolution

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Log and manage incidents using ticketing tools (ServiceNow preferred)

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Ensure timely updates, follow-ups, and proper documentation

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Escalate complex issues to higher support levels

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Deliver high customer satisfaction

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What We're Looking For:

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Strong communication skills

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Basic IT troubleshooting knowledge

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Willingness to work in rotational shifts

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Freshers & early professionals are welcome

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B.Tech, BCA, MCA and M.Tech not eligible

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Please share your resume on [email protected]

📌 HCLTech Customer Service Fresher Hiring -Nagpur Location (Kamptee)
🏢 HCLTech
📍 Kamptee