Job Description

HCLTech is hiring for OTC Collection - Bangalore

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Location : Bangalore

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Experience :

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Lead Analyst- 5 to 8 Years (Team handling experience mandatory)

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Responsibilities:

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- Collection of all accounts in the portfolio following the defined collection strategy and accountability of aged receivables as per defined metrics/SLAs
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- Implementation of credit/account management, ascertainment of the payment patterns and, if necessary, implementation of corrective measures.
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- Accountability for debt and cash targets achievement on a quarterly/monthly basis
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- Full compliance with all associated internal and Sarbox controls
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- Written / oral communication on open balances + reconciliation of accounts for portfolio
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- Assignment of correct risk categories for portfolio and agreement on payment plans in alignment with Risk team and Collection management
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- Correct handling of UMCC as per ICMP guidelines
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- Timely and correct dunning process + handover of insolvent customers/ customers unwilling to pay to legal collections
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- Implementation of service stops/ remove stops according to process
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- Entry /resolution activities of /for queries (with regard to collection activities) with communication to customer
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- Participation in month end reporting closing activities in alignment with ICMP
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- Point of escalation for team members for complex issues.
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- Mentor for team, supporting and coaching on an ongoing basis.
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- Detection and help for process improvement opportunities for collection + system improvements
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- 10-15 customers calls a day (Estimated timing for a call and call preparation at an average of 45 mns- 60 mns)
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Looking for candidate with an immediate to 30-day notice period.

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Interested candidates, kindly register below link

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HCLTech_O2C Collection_ Bangalore – Fill out form

📌 HCLTech is hiring for OTC Collection - Bangalore (Bengaluru)
🏢 HCLTech
📍 Bengaluru