We are looking for enthusiastic and customer-oriented Graduate Freshers to join our International Voice & Chat process in Pune. This is an excellent prospect to start your career in the BPO industry, where you will interact with international customers, resolve their queries, and provide a seamless customer experience through voice and chat support.
n
Key Responsibilities
n
n
- Handle inbound and outbound customer interactions via voice and chat.
n
- Understand customer requirements and provide appropriate solutions.
n
- Deliver exceptional customer service while maintaining professionalism.
n
- Ensure adherence to process guidelines, quality standards, and productivity metrics.
n
- Accurately document customer interactions in the system.
n
- Work collaboratively with the team to achieve business goals.
n
n
Eligibility Criteria
n
n
- Graduate freshers are eligible to apply.
n
- Excellent verbal and written communication skills in English.
n
- Strong customer service orientation and problem-solving skills.
n
- Willingness to work in rotational shifts.
n
- Basic computer knowledge and typing skills.
n
- Candidates with prior BPO experience may also apply.
n
n
Work Schedule
n
n
- 5 days working
n
- 2 rotational weekly offs
n
- Rotational shifts (as per business requirements)
n
n
How to Apply
n
Interested candidates can share their CV via WhatsApp.
n
Contact Person: HR Khushboo Sethi
n
Contact Number: (phone hidden)
📌 Customer Service Representative - Fresher (Pune)
🏢 WNS
📍 Pune
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.