Customer Support Executive - Voice | Teleperformance Mohali
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Hiring for E-Commerce Returns Process | Teleperformance Mohali
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Teleperformance is expanding its customer support team and is looking for energetic, detail-oriented, and customer-centric professionals for the E-Commerce Returns Process at our Mohali site.
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If you enjoy problem-solving and helping customers with post-purchase concerns, this role is perfect for you.
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Location - Mohali, Punjab
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Designation - Returns Process Executive
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Shift Details
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- 6 Days Working
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- Rotational Shifts
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- Rotational Weekly Offs
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Salary Package
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- CTC : ₹19,000
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Candidate Profile
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- Graduate or Undergraduate
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- Freshers and experienced candidates can apply
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- Solid verbal and written communication skills
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- Customer-focused attitude
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- Basic computer and typing proficiency
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- Flexible to work in rotational schedules
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Job Responsibilities
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- Assist customers with return, refund, replacement, and exchange requests.
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- Investigate and resolve customer concerns related to product returns.
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- Coordinate with internal teams to ensure timely issue resolution.
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- Update customer interactions accurately in the system.
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- Adhere to quality and compliance standards.
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- Deliver an exceptional customer experience during every interaction.
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Selection Process
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Candidates will undergo:
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- AMCAT Assessment
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- VETI Assessment
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- Typing Assessment - 25 WPM 90% Accuracy
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Hiring Mix
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- 80% Freshers
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- 20% Experienced Candidates
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- Graduate & Undergraduate Both are eligible
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Benefits of Joining Teleperformance
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Stable career with a leading global CX company
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Professional training and development
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Exposure to international customer service operations
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Employee engagement and recognition programs
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Growth opportunities across multiple business verticals
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Apply now and become part of a globally recognized organization that values talent, learning, and customer excellence.