We are seeking a Customer Solution Manager to oversee order-to-bill operations, ensuring seamless service delivery and high customer satisfaction. This role involves managing escalations, driving process improvements, and collaborating with internal teams and external partners to deliver operational excellence.
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Key Responsibilities
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- Manage order-to-bill (O2B) operations and resolve escalations (orders, pricing, claims, complaints).
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- Monitor third-party vendor performance and drive corrective actions.
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- Lead customer engagement initiatives and joint value creation projects.
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- Recommend and implement process/technology improvements, including ERP (S4 HANA) projects.
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- Collaborate with planning, logistics, and finance teams for operational synergy.
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- Support audits and compliance requirements.
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Requirements
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- Bachelor’s degree in business or related discipline.
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- 5–7 years’ experience in O2B, supply chain, or finance operations.
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- Solid knowledge of order-to-cash processes.
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- Excellent stakeholder management and communication skills.
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- Experience in healthcare/pharmaceuticals preferred.
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📌 Customer Solution Manager (Mumbai)
🏢 Domnic Lewis
📍 Mumbai
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