Job Description

Manager – Customer Excellence | Operations & OHC Management

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Locations: Hyderabad

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Employment Type: Full-time

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Experience Required: 6–8 Years

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About GigaCare

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At GigaCare, we’re redefining how organizations deliver healthcare to their employees. As a leading provider of employer direct healthcare solutions, we specialize in managing onsite health clinics and delivering high-quality healthcare services to workplaces across India. Our mission is simple — to make healthcare more accessible, efficient, and impactful for businesses and their people.

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About the Role

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We are looking for a highly driven Manage – Customer Excellence to oversee operations across multiple Onsite Health Clinics (OHCs) and lead cross-functional teams. This role is ideal for professionals with experience in operations management, stakeholder engagement, service delivery, and people leadership. You will play a critical role in ensuring seamless clinic operations, maintaining client satisfaction, and driving operational excellence across locations.

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Key Responsibilities

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- Manage end-to-end operations across multiple health centres and client locations
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- Lead and mentor multidisciplinary teams including Doctors, Nurses, and Administrative Staff
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- Ensure consistent service delivery and operational governance across sites
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- Monitor and achieve client-specific KPIs, SLAs, and business performance metrics
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- Drive workforce planning including hiring,



onboarding, training, and performance management
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- Track daily operations including attendance, scheduling, compliance, and workflow management
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- Identify operational gaps and implement process improvement initiatives
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- Conduct regular team reviews, coaching sessions, and performance discussions
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- Build solid client relationships and act as the primary operational point of contact
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- Prepare and present periodic business and operational performance reports
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Requirements

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- Master’s degree or equivalent relevant experience
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- 6–8 years of experience in operations, customer success, account management, healthcare operations, or client-facing roles
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- Strong leadership and people management capabilities
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- Excellent communication and stakeholder management skills
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- Ability to manage multiple locations and teams simultaneously
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- Experience in Healthcare, Occupational Health Centres (OHC), Clinics, Employee Health, or Healthcare Operations will be an added advantage
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Preferred Skills

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- Operations Management
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- Team Leadership
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- Client Relationship Management
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- Performance Management
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- Service Excellence
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- Process Improvement
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- Workforce Planning
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- Healthcare Operations
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If you are passionate about building scalable healthcare operations and delivering exceptional client experiences, we’d love to hear from you.

📌 Manager - Customer Excellence (Hyderabad)
🏢 GigaCare
📍 Hyderabad