Job Description

Location: Outer Ring Road, Banaswadi, Bangalore

n

Timings: Day shifts only (no night shifts); 5 day work week post probation (rotational week off)

n

Role type: Phone-based & client-facing | D2C premium brand | Not a store role

n

Sunday (www.sundayrest.com) is a profitable, fast-growing direct-to-consumer (D2C) brand in the premium sleep space. We are a youthful, customer-obsessed team on a mission to transform how India sleeps. With the right balance of startup energy and structured processes, we deliver premium products backed by world-class service.

n

Role Overview

n

As a Customer Experience Specialist, you will be the voice of Sunday for customers after their purchase. This is a high-touch, premium-service role where empathy, polished communication, and responsibility are critical. You will ensure smooth deliveries, resolve issues with professionalism, and build trust that leads to loyalty, referrals, and repeat business.

n

Key Responsibilities

n

n
- Be the single point of contact for customers post-purchase, ensuring smooth delivery and onboarding
n
- Handle queries related to deliveries, delays, returns, exchanges, and the 100 Nights Trial with empathy and professionalism
n
- Manage escalations tactfully, protecting customer trust and brand reputation
n
- Proactively engage with premium customers to deliver a 5-star experience
n
- Educate customers on product care, warranty usage, and maintenance for long-term satisfaction
n
- Collaborate with internal teams (logistics, operations, sales) to resolve issues quickly and effectively
n
- Maintain accurate interaction records in CRM and share feedback for process improvement
n




- Track and improve key customer satisfaction metrics such as NPS, CSAT, and repeat purchase rates
n

n

Role Requirements

n

n
- Excellent spoken and written communication skills
n
- Strong interpersonal skills with empathy and problem-solving ability
n
- Professional demeanour to handle discerning customers responsibly
n
- A customer-first mindset with the ability to go the extra mile
n
- Adaptability in a quick-paced, dynamic environment
n

n

Preferred Qualifications

n

n
- 3+ years of experience in customer service or client-facing roles in premium industries (hospitality, airlines, banking, luxury retail, or D2C)
n
- Customer service experience in organisations or sectors with premium focus such as American Express, MPower, Aviation, Taj, Oberoi, Marriott
n
- Graduate degree preferred
n
- Fluency in English and at least one Indian language (Hindi or South Indian)
n

n

Compensation

n

6,00,000 to 10,00,000 per annum (depending on interview performance and caliber)

n

Perks & Benefits

n

n
- 5 lakh private medical insurance coverage
n
- Annual health/hobby learning sponsorship up to 25,000
n
- Access to 2 professional training programs per year
n
- Professional yet informal work environment that encourages collaboration
n
- 30-50% employee discount on all Sunday products
n
- Monthly team outings and sponsored get-togethers
n

n

Why Join Sunday?

n

n
- Be part of a profitable, fast-growing brand that values people and professionalism
n
- Get exposure to premium customer success practices and standards
n
- Build a career with visibility and growth in a company redefining sleep in India
n

📌 Customer Service Specialist (Bengaluru)
🏢 Sunday
📍 Bengaluru