Job Description

Function: Growth / Revenue / Customer Success / Business Strategy /Enterprise Accounts

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About the Role

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We are looking for a Director – Growth to drive revenue growth, customer success, account expansion and overall business performance across key customer segments.This is a business growth role , not a conventional sales or account-management position. The role will work at the intersection of Revenue, Customer Success, Business Strategy to identify growth opportunities, improve retention, expand existing accounts and drive measurable business outcomes.

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Key Responsibilities

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- Own growth and revenue performance across assigned customer segments, accounts or business verticals.
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- Drive customer retention, account expansion, upselling, cross-selling and revenue growth .
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- Identify opportunities to improve customer penetration, wallet share and account potential.
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- Manage and strengthen relationships with enterprise customers and senior stakeholders .
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- Partner with Revenue, Operations, Product, Technology, Finance and Customer Success teams to solve customer problems and improve business outcomes.
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- Track key business metrics including revenue, gross margin, retention, churn, account growth, customer satisfaction and service performance .
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- Develop growth plans, account plans, forecasts,



business reviews and performance dashboards.
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- Use data and business analytics to identify revenue gaps, pricing opportunities, customer risks and expansion opportunities.
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- Drive structured customer reviews, proactive engagement and problem-solving.
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- Build scalable processes for account management, customer success, reporting and performance tracking.
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What We're Looking For

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- 6–10+ years of experience in Growth, Revenue Management, Customer Success, Enterprise Account Management, Business Strategy or similar business roles.
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- Experience in Logistics Tech, SaaS, E-commerce, Quick Commerce, Supply Chain, Marketplace or B2B platform businesses is preferred.
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- Strong understanding of customer success, revenue growth, account expansion, retention, churn and enterprise customer management .
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- Strong analytical and commercial acumen with experience in business dashboards, MIS, forecasting and performance reviews .
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- Experience managing large enterprise accounts and senior-level customer relationships.
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- Understanding of pricing, margins, revenue leakage, customer profitability and business growth .
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- Robust cross-functional execution skills across Operations, Product, Technology, Finance and Revenue.
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📌 Director Growth (Gurugram)
🏢 Pidge
📍 Gurugram