Job Description

We are looking for a Lead .Net L3 Production Support (US Healthcare + Automation) with robust technical expertise and leadership capabilities to support critical healthcare applications and integration workflows. The ideal candidate should have excellent communication skills, experience leading support teams, and a proactive approach to incident management and automation.

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Key Responsibilities

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- Lead L3 production support for Facets / Guiding Care integrations and related healthcare applications.
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- Troubleshoot and resolve production issues involving APIs, middleware, application logs, and SQL databases.
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- Perform root cause analysis (RCA) and implement minor bug fixes/enhancements using C#/.NET.
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- Develop Python-based or any kind of automation (RPA) for monitoring, configuration validation, and regression testing.
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- Collaborate with Support, Development, QA, and Infrastructure teams on incident resolution, hotfixes, and releases.
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- Monitor integration endpoints, identify performance bottlenecks, and ensure system reliability.
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- Maintain knowledge base articles, troubleshooting guides, and support documentation.
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- Participate in a 24x7 on-call support model and drive major incident management activities.
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- Mentor team members and provide technical leadership for production support initiatives.
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Required Skills

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- 9+ years of experience in Application/Production Support.
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- Strong hands-on experience with C#/.NET, Python (added advantage), and SQL Server.
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- Expertise in troubleshooting REST APIs, integrations, middleware, and database issues.
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- Experience with healthcare applications and integration workflows (Guiding Care preferred).
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- Strong analytical, problem-solving, and stakeholder management skills.
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- Excellent verbal and written communication skills with the ability to lead discussions and coordinate across teams.
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Preferred

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- Healthcare/Payer domain experience.
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- Exposure to Azure/AWS, CI/CD, and DevOps practices.
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Locations: Chennai / Pune / Bangalore / Hyderabad / Vadodara

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Shift: 2 PM to 11 PM IST

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Work Mode: Hybrid

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Preferred: Immediate Joiners (or) Less than 30 Days' Notice Period

📌 Lead.NetProduction Support (US Healthcare + Automation) (Bengaluru)
🏢 Ascendion
📍 Bengaluru