Job Description

Job Description: Customer Support Executive (Chat & Voice)

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Location: Pune

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Experience: Freshers Welcome

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Qualification: Graduation Mandatory (Any Stream)

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Location Pune

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Job Summary

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We are looking for enthusiastic and customer-focused individuals to join our Customer Support Team. The role involves handling customer queries through both Voice and Chat channels, providing accurate information, resolving concerns efficiently, and ensuring a high level of customer satisfaction.

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Key Responsibilities

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- Handle customer inquiries through voice calls and chat support.
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- Resolve customer concerns, complaints, and requests in a timely manner.
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- Provide accurate information regarding products, services, and processes.
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- Maintain a professional and customer-centric approach during interactions.
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- Document customer interactions and update records in the system.
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- Ensure adherence to quality standards and service-level agreements (SLAs).
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- Escalate complex issues to the appropriate team when required.
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Eligibility Criteria

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- Graduation is Mandatory (Any Discipline).
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- Freshers can apply.
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- Excellent verbal and written communication skills in English.
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- Strong knowledge of handling customer queries and providing effective resolutions.
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- Good listening, problem-solving, and interpersonal skills.
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- Basic computer proficiency and ability to navigate multiple applications.
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Shift Requirements

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- Must be comfortable working in 24/7 rotational shifts, including night shifts.
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- Rotational weekly offs as per business requirements.
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Preferred Skills

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- Excellent English communication skills.
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- Customer service orientation with a positive attitude.
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- Ability to work in a fast-paced environment.
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- Solid analytical and multitasking abilities.
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- Team player with a willingness to learn and grow.
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Hiring for: Customer Support Executive | Chat & Voice Process | Freshers | Graduation Mandatory | Excellent English Communication | Rotational Shifts Including Night Shifts | Pune Location

📌 Customer Specialist (Pune)
🏢 WNS
📍 Pune