They are responsible for the following duties and responsibilities:
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- Responding promptly to customer inquiries through various channels such as phone, email, and social media
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- Understanding customer needs and providing appropriate solutions and attention
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- Providing feedback on the efficiency of the customer service process and contributing to the development of customer service policies and procedures
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- Ensuring customer satisfaction & providing professional customer support
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Requirements:
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- Graduate or Under-graduate
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- Solid communication and presentation skills
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- Fluent in English
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- Rotational shifts, rotational off
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- Knowledge on MS word, excel
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