Job Description

Hiring: Experience Lead (UX/CX Strategy) | Pan India | Onsite

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We're looking for an experienced Experience Lead to drive experience strategy, customer journey transformation, and design governance for enterprise digital platforms.

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Experience: 8–10 Years

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Location: Pan India

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Work Mode: Onsite

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Salary: Best in the Market

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Must-Have Skills

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- Experience Strategy & Design Leadership
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- Customer Journey Mapping & Service Blueprinting
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- Sitecore XM Cloud / Sitecore AI
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- Sitecore CDP & Personalize
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- Sitecore Experience Edge
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- Dynamics 365
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- Azure Services
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- Omnichannel Experience Design
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- Accessibility & Personalization
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- CRM & CMS Capabilities
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Key Responsibilities

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- Define personas, customer journeys, and service principles.
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- Create service blueprints covering touchpoints, frontstage and backstage processes, systems, data, and KPIs.
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- Lead customer research and translate insights into experience strategies.
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- Govern design quality across implementation teams.
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- Drive personalization strategies using Sitecore CDP and Experience Edge.
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- Collaborate with business, technology, and design stakeholders to deliver user-centric digital experiences.
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What We're Looking For

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- Robust executive stakeholder management.
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- Workshop facilitation and strategic storytelling skills.
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- Experience leading cross-functional teams.
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- Data-driven decision-making with analytics-informed design.
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Interested candidates can share their updated resume through DM or mail.

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[email protected]

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#Hiring #ExperienceLead #UXStrategy #CustomerExperience #Sitecore #Dynamics365 #Azure #JourneyMapping #ServiceBlueprinting #DigitalExperience #OnsiteJobs #PanIndia

📌 Experience Lead (UX/CX Strategy) (Mumbai)
🏢 TECEZE
📍 Mumbai