Job Description

Job Title: Project Director

n

Location: Mumbai, India (Remote / Hybrid acceptable)

n

Experience: 15 – 18 Years

n

Department: Technology & Delivery

n

Reports To: AVP of Operations

n

Position Summary

n

We are seeking a highly structured, pragmatic, and results-oriented Project Director to oversee a critical portfolio of External Client Consulting and Product Engineering engagements. This leader will serve as the ultimate authority on program execution, health, and governance across multiple enterprise customer accounts.

n

The primary mandate of this role is operational excellence: ensuring process efficiency, high-quality engineering outputs, strict schedule adherence, and the optimization of account profit margins. This is a delivery-focused execution role, not a sales position. The ideal candidate possesses impeccable communication skills, deep technical delivery expertise, and the skilled confidence to manage client dynamics objectively without being a passive "yes" person.

n

Primary Responsibilities & Core Competencies

n

1. Program Governance & Financial Tracking (P&L;)

n

n
- Establish, standardize, and enforce delivery governance across all constituent client projects.
n
- Track and optimize critical program KPIs including delivery velocity, critical path variance, defect density, and resource utilization.
n
- Monitor and manage the financial health of assigned accounts, actively tracking burn rates and implementing strategies to maintain or improve target profit margins.
n

n

2. Delivery Mechanics & Framework Management

n

n




- Oversee projects executing under both Agile/Scrum and Hybrid delivery frameworks, ensuring teams maintain a predictable sprint cadence and release schedule.
n
- Review project plans and sprint backlogs to identify critical gaps in scope, resource allocation, and timeline.
n
- Actively resolve inter-project dependencies and delivery risks before they impact the integrated master schedule.
n

n

3. Escalation Management & Root Cause Analysis (RCA)

n

n
- Serve as the primary operational point of escalation for client accounts.
n
- Rapidly execute rigorous Root Cause Analyses (RCAs) for any delivery slippage, quality drops, or customer escalations, and immediately deploy structured, sustainable remediation plans.
n

n

4. Cross-Functional Operations & Capacity Management

n

n
- Resource & Capacity Management: Partner closely with Recruitment to forecast capacity demands, address technical talent gaps, and streamline bench management.
n
- Operational Alignment: Collaborate with Presales during the tail-end of the sales cycle to ensure seamless transition gates, scope clarity, and accurate estimation handovers into active delivery.
n
- Financial Administration: Partner with the Finance team to guarantee operational hygiene. Ensure customer invoicing is accurate,



verified against milestones/timesheets, and dispatched on time. Oversee the timely generation and tracking of vendor work orders (WOs).
n
- Compliance & Infrastructure: Coordinate with Internal IT and InfoSec to ensure all client-facing engineering environments comply with data security architectures and strict client compliance mandates.
n

n

5. Client Management & Professional Candor

n

n
- Function as a trusted, confident advisory link between the client's leadership and internal engineering teams.
n
- Manage scope creep aggressively via formal change control; confidently negotiate delivery realities and push back constructively against unrealistic timelines or un-baselined requirements.
n

n

Candidate Profile & Qualifications

n

n
- Experience: 15 to 18 years of progressive experience in IT delivery, with a proven track record of managing multi-project portfolios for external clients.
n
- Technical Domain Expertise: Proven experience directing complex external software engineering, product development, or technical consulting engagements.
n
- Methodology: Deep operational knowledge of Agile/Scrum and Hybrid delivery methodologies, including metrics tracking (burndown charts, velocity, cycle time).
n
- Financial Acumen: Strong understanding of project financials, gross margins, resource costing, and tracking profit metrics.
n
- Communication: Impeccable verbal and written communication skills, capable of providing direct, action-oriented updates to both internal C-suite executives and external client stake holders.
n

📌 Project Director (Mumbai)
🏢 Straive
📍 Mumbai