Job Description

We're Hiring – Customer Support Associate (International Voice & Chat)

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Location: Pune

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Company: WNS

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Eligibility

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- ✅ Minimum 1 year of International Voice Process (BPO) experience – Mandatory
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- ✅ Graduation is Mandatory
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- ✅ Excellent verbal and written communication skills in English
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- ✅ Comfortable working with US & Australian customers
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- ✅ Willing to work in Rotational Shifts (including Night Shifts)
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Key Responsibilities

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- Handle inbound customer calls and chat interactions professionally.
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- Resolve customer queries and provide accurate information.
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- Deliver an exceptional customer experience while maintaining quality standards.
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- Document customer interactions accurately in CRM systems.




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- Meet productivity, quality, and customer satisfaction metrics.
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Work Schedule

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- ️ 5-Day Work Week
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- 2 Rotational Week Offs
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- Rotational Shifts (including Night Shifts)
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What We Offer

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- Market-competitive salary
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- Comprehensive training & career development
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- Inclusive work environment
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- Excellent growth opportunities within WNS
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Interested candidates can share their updated CV

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Contact Person : Pinki Kumari

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Call : (phone hidden)

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Email: [email protected]

📌 Customer Support Representative (Pune Division)
🏢 WNS
📍 Pune Division