Job Description
Customer Relationship Executive– Frido
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Experience: 2–3 Years
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Employment Type: Full time
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Who We Are:
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Founded in 2015 and headquartered in Pune, Frido is a leading ergonomic comfort and wellness
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brand dedicated to helping people walk, sit, and sleep better. Starting with mobility aids, Frido
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has evolved into a holistic comfort brand offering footwear, cushions, pillows, and ergonomic
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accessories designed to enhance everyday well-being.
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With innovation at its core, Frido blends science, design, and technology to create products that
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bring comfort to every step and moment of life.
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What we offer:
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• Ergonomic Footwear & Insoles – Designed to reduce foot strain and improve posture
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• Cushions & Backrests – For enhanced sitting comfort at work or home
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• Sleep & Rest Products – Including orthopedic pillows and supportive accessories
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• Mobility Aids – Wheelchairs and assistive devices promoting independence and comfort
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• Experiential Retail & Custom Comfort Solutions – Foot-scanning, posture analysis, and
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personalized product recommendations
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As a Customer Relationship Executive, you will be the face of Frido in our Experience Centers.
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Your role goes beyond sales—you will create meaningful, ergonomic lifestyle experiences for
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customers, educate them about our products, and ensure every visitor leaves with the right
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comfort solution and a positive brand impression.
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Key Responsibilities
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• Welcome and engage customers in a warm, consultative, and professional manner
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• Understand customer needs and recommend suitable ergonomic products through
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demonstrations and storytelling
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• Drive individual sales targets and contribute to store-level revenue goals
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• Conduct product demonstrations and explain perks in a comfort and wellness-focused
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approach
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• Assist customers with queries, product selection, and after-sales support
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• Support calling activities, follow-ups, and lead conversions as per store requirements
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• Maintain store hygiene, grooming standards, and brand presentation
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• Follow VM guidelines and ensure products are displayed as per brand standards
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• Assist in inventory handling, stock arrangement, and cycle counts when required
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• Share customer feedback and insights to help improve in-store experience and product
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offerings
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What We're Looking For:
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• 2–3 years of experience in retail sales or customer-facing roles
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• Strong communication and interpersonal skills
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• Presentable, confident, and customer-focused personality
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• Ability to connect with urban, health-conscious customers
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• Willingness to learn about ergonomic products and comfort solutions
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Recruiter mail:
[email protected]
📌 Retail Sales Executive (Pune)
🏢 Frido
📍 Pune