Address customer inquiries and resolve complaints efficiently by actively listening and providing accurate information.
Guide customers through product features, troubleshooting steps, and service offerings to ensure satisfaction.
Process orders, forms, applications, and requests accurately, maintaining detailed records of all interactions.
Identify and escalate priority issues to the appropriate internal teams, ensuring swift resolution.
Desired Candidate Profile
High school diploma or equivalent education, with a preference for post-secondary education.
Previous experience in a customer-facing role, ideally within a call centre setting especially within mobile data networks
Proficiency in using CRM software and other call centre technology.
Excellent verbal and written communication skills in English, with fluency in additional languages being a robust asset.
📌 Call Centre Operator Delhi
🏢 Al-Masarr
📍 Delhi
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