About the Role -

We're looking for a
Senior Program Executive / Program Associate
to drive execution across our operations function — from learner query resolution to reporting, scheduling, and process improvement. This is a high-ownership role for someone who thinks sharply, decides quick, and takes complete accountability for outcomes — not just tasks — in a fast-paced, ever-changing environment.

Responsibilities -
Manage end-to-end resolution of customer/learner queries and escalations within defined timelines, using sound judgment to prioritize and resolve issues independently
Own regular operational reporting and audits, ensuring accuracy and timeliness for leadership review
Plan and manage program/cohort scheduling, including weekends and non-standard timings, adapting quickly to shifting staffing needs.
Identify inefficiencies in existing workflows and proactively drive process and automation improvements
Coordinate with Sales, Support, and Delivery teams to ensure smooth cross-functional execution




Maintain data accuracy and hygiene across all tracking and reporting systems
Take full ownership of assigned KPIs, consistently working towards or exceeding them without needing close supervision
Keep an eye across multiple moving parts at once — flagging risks, gaps, or errors before they become problems

Requirements -
2–3 years of experience in Operations, preferably in EdTech or a process-heavy setting
Sharp, analytical thinker who can quickly assess situations and make sound decisions under pressure
Robust ownership mindset — someone who takes responsibility for outcomes, not just assigned tasks
Ability to thrive in a quick-paced, high-ambiguity environment and adapt quickly to change
Detail-oriented with the ability to oversee multiple workstreams simultaneously without dropping the ball
Strong proficiency with Excel/Google Sheets, CRM, and reporting tools
Familiarity with basic automation tools (e.g., Zapier, n8n) is a plus

📌 Program Associate Bengaluru (India)
🏢 TECHADEMY
📍 India