Key Responsibilities
Attend incoming customer calls and respond to inquiries professionally.
Create and confirm taxi bookings.
Assign trips to drivers and coordinate trip schedules.
Follow up with drivers regarding trip status and completion.
Collect commission amounts from drivers after trip completion.
Maintain booking records and daily reports.
Identify and convert recent customers through calls and follow-ups.
Handle customer complaints and provide timely support.
Coordinate with customers and drivers to ensure smooth operations.
Support all call-related and operational activities of Velan Cabs.
Required Skills
Valuable communication skills in Tamil (English knowledge is an added advantage).
Basic computer knowledge.
Ability to handle customers politely and professionally.
Solid coordination and follow-up skills.
Experience in telecalling or customer support is preferred.
Freshers are welcome.