Job Details
Position: Collection Executive / Customer Support Executive (Voice Process)
Location: Sewri-Mumbai
Department: Operations / Collections
Employment Type: Full time
Experience Required: Freshers are welcome (0 to 1 year experience)
Shift Timings: Day Shift (Standard Office Hours)
Role & Key Responsibilities
Conduct outbound tele-calls to existing customers regarding overdue loan payments.
Explain repayment options and assist customers with versatile payment solutions.
Maintain a polite, qualified, and empathetic tone during customer interactions.
Follow the company's code of conduct and legal guidelines for collections.
Update customer call status and notes accurately in the system/dialer.
Achieve individual daily/monthly targets for customer contact and resolution.