The Customer Relation Executive FIT Sales & Operations is responsible for managing the complete sales and operational cycle for Free Independent Traveller (FIT) bookings. The role involves identifying customer travel requirements, preparing customized itineraries and quotations, achieving monthly sales targets, coordinating with suppliers, confirming bookings, handling customer queries, and ensuring a seamless travel experience from enquiry to post-travel follow-up. The ideal candidate should possess excellent communication, sales, customer service, and organizational skills, along with a robust passion for travel.
Key Responsibilities
Sales & Customer Engagement
Contact prospective and existing customers to promote the company's travel products and services.
Understand clients' travel requirements, preferences, budget, and expectations.
Prepare customized travel itineraries and competitive quotations based on client requirements.
Convert enquiries into confirmed bookings and achieve assigned monthly sales targets.
Build solid relationships with clients to encourage repeat business and referrals.
Follow up with customers on quotations and pending bookings.
Travel Planning & Operations
Manage end-to-end FIT travel operations from enquiry to completion of travel.
Coordinate with hotels, transport providers, airlines, activity providers, and other travel vendors to secure bookings and confirmations.
Collect customer payments and ensure timely processing of all applicable charges and fees.
Monitor ongoing trips and provide prompt assistance for schedule changes, emergencies, cancellations, or other travel-related issues.
Handle amendments and customer complaints professionally while ensuring customer satisfaction.
Maintain regular communication with clients before, during, and after travel to ensure a smooth travel experience.
Vendor & Internal Coordination
Develop and maintain solid relationships with hotels, destination