Key Responsibilities
Handle and resolve customer support tickets through the admin panel.
Provide prompt and skilled customer support via WhatsApp chats.
Monitor and track the status of all services, ensuring timely identification of working and non-working services.
Verify customer payments across payment gateways and company accounts.
Monitor payment gateway connectivity, transaction status, refunds, and chargebacks.
Coordinate with service providers through WhatsApp for issue resolution and service updates.
Monitor and maintain fund balances across all provider panels.
Analyse customer demand and recommend recent services for addition to the panel.
Maintain accurate customer records, account details, and login credentials while ensuring data confidentiality.
Escalate technical or operational issues to the appropriate team for timely resolution.