We are looking for an analytical and hands-on Operations Team Leader to manage our call center team and drive data-driven decision-making. You will oversee daily call center performance, analyze operational data, build Power BI dashboards, and prepare impactful leadership presentations.
Key Responsibilities
Data & Analytics: Process daily operational data, build interactive Power BI dashboards, and create clear presentations for management meetings.
Team Leadership: Supervise, coach, and motivate call center agents to meet performance targets and service standards.
Performance Tracking: Monitor daily KPIs (productivity, quality, attendance) and implement process improvements.
Strong technical foundation with a relevant degree in IT, Computer Science, or Business.
Excel Expertise: Fluent in advanced Excel (Pivot Tables, complex formulas, data analysis).
Power BI: Proven experience creating and managing dashboards.
Experience: Previous experience as a Team Leader or Supervisor in a call center setting.
Skills: Excellent communication, problem-solving, and presentation skills.
Pay: ₹15,000.00 - ₹30,000.00 per month
Perks:
Adaptable schedule
Paid time off
Provident Fund
Work Location: In person
📌 Operation Team Leader Kaimanam
🏢 Home Heallth Care
📍 Kaimanam
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