Customer Delight Champion -
Quick Commerce for Medicines

Customer Support | Ticket Resolution | Voice Process

Must-Have Skills (Non-Negotiable)
Minimum 2+ years of experience in voice-based customer support (telecalling/BPO/contact centre).
Fluent English, plus proficiency in at least one of Hindi or Kannada (any 2 languages mandatory).
Strong verbal communication and active listening skills.
Genuine customer empathy and a resolution-first, ownership mindset.
Comfortable working from office, 6 days/week on a rotational roster, including night shifts.
Graduate in any discipline.

Key Skills
Prior experience in customer support for a quick-commerce, e-commerce, or delivery-based business.
Composure and patience while handling stressed or upset customers (medicine delivery is often urgent/sensitive).
Objection handling and de-escalation skills.
Basic comfort with CRM/ticketing/helpdesk tools and multitasking across systems while on a call.




Process discipline — following SOPs and escalation matrices consistently.

Good-to-Have Skills
Experience in healthcare, pharma, or medicine delivery domain.
Exposure to quick-commerce industry (Blinkit, Zepto, Swiggy Instamart, etc.).
Familiarity with call-centre/CRM software (Freshdesk, Zendesk, or similar).
Prior exposure to upselling/cross-selling or basic sales conversations.

Compensation & Advantages
Fixed salary: ₹4–6 LPA (negotiable higher for exceptional candidates).
Probation period: 3 months.

Hiring Process
Resume screening, followed by 1 interview round.
Evaluation on: communication skills, customer empathy, problem-solving ability, confidence, ownership, and ability to handle difficult customer situations.
Rapid-track closures — strong candidates can be offered the same day.

📌 Quick Commerce Bengaluru
🏢 hrGENie
📍 Bengaluru