Vendor should provide the laptop according to the configuration required for the project
Senior SerivceNow Consultant
Budget:- 85-90k Plus GST
Exp:- 7+
Positions:- 4 (We have 4 open positions out of 4 one resource should work from client location Mumbai. rest 3 positions remote.)
Remote
IST Timezone
JD
Job Summary
We are seeking an experienced ServiceNow Field Service Operations (FSO) Consultant to design, configure, and implement ServiceNow FSO solutions. The candidate will work closely with business stakeholders, solution architects, and technical teams to streamline field service processes, optimize work order management, scheduling, dispatching, and enhance technician productivity.
Key Responsibilities
Functional Responsibilities
Gather and analyze business requirements related to Field Service Operations.
Conduct workshops and requirement discovery sessions with stakeholders.
Prepare Functional Requirement Documents (FRD), Solution Design Documents (SDD), and user stories.
Configure and implement ServiceNow FSO capabilities including:
o Work Orders
o Work Order Tasks
o Agent Mobile App
o Dispatcher Workspace
o Scheduling & Dispatch
o Assignment Rules
o Service Territories
o Technician Management
o Inventory and Asset Integration
Support UAT activities and business demonstrations.
Conduct Show & Tell sessions and end-user training.
Technical Responsibilities
Configure ServiceNow FSO applications and workflows.
Develop Flow Designer flows and business rules.
Configure Work Order lifecycle management.
Configure Scheduling Policies and Energetic Scheduling.
Develop reports and dashboards.
Integrate FSO with:
o Asset Management
o CMDB
o ITSM
o Third-party systems using REST/SOAP APIs
Support data migration and deployment activities.
Required Skills
Solid experience in ServiceNow platform.
Hands-on experience with ServiceNow Field Service Operations (FSO).
Knowledge of: