Sales Director – Call Center (E-commerce / Direct Sales)

Location: Thane – Wagle Estate

Work Mode: 100% In office

Experience: 8+ Years

About the Company

Our client is a fast-growing international direct sales and e-commerce group with a strong presence across South-East Asia and rapid expansion into Europe, the Middle East, and now India. The company specializes in beauty, wellness, and pharmaceutical products sold through its digital commerce platforms.

With a highly agile and entrepreneurial work culture, the organization empowers leaders with ownership, quick decision-making authority, and solid growth opportunities.

Role Overview

We are looking for a dynamic and result-oriented
Sales Director – Call Center
to lead and scale outbound telesales operations in India. This role will be responsible for driving revenue growth, managing large sales teams, optimizing call center performance, and building a high-performing sales culture.

The ideal candidate should have robust experience in outbound telesales operations, team leadership, KPI management, coaching,



and sales process optimization.

Key Responsibilities
Lead the daily operations of the outbound sales call center to achieve business targets
Develop sales processes, SOPs, and operational policies
Define and track KPIs for telesales teams
Create effective sales scripts, campaigns, and promotional strategies
Monitor call quality, team productivity, and customer interactions
Analyze sales data and operational metrics to improve efficiency and conversions
Conduct performance reviews, coaching, and training sessions
Handle escalated customer concerns and complex operational issues
Drive employee engagement, motivation, and retention
Manage workforce planning, hiring, and performance management
Prepare daily and weekly sales performance reports
Collaborate closely with senior leadership on business growth strategies

Required Skills & Experience
Graduate in any discipline (10+2+3 educ

📌 Sales Manager Thane
🏢 Elitez India
📍 Thane