Overview
CACTUS is a remote-first organization and we embrace an accelerate from anywhere culture. You may be required to travel to our Mumbai office based on business requirements or for company/team events.

As an Associate Process Manager, you will be a part of the Workflow Management (WFM) team, which is responsible for coordinating the flow of work coming to the editing department, working with your client servicing team to meet customer requirements and being the first point of contact for freelance editors working across the globe.

Responsibilities
Collaborate with the editing, client servicing, and customer care teams to understand and deliver against client requirements
Coordinate with and answer queries from in-house and freelance editors across the globe in a timely and professional manner
Having an in-depth knowledge of all processes within the company
Cultivating solid relationships with editor through providing a outstanding personal yet qualified environment
Interacting with editors through phone calls and email communications





Qualifications And Prerequisites
Minimum one-year experience as a client servicing executive would be preferred; although freshers are also welcome
Fluent English communication and valuable email-writing skills with attention to grammar, empathy and internal processes
Excellent organizational and time management skills with the ability to multitask
Analytical skills to identify and plug inefficiencies
Maintaining a positive frame while dealing with high pressure situations
Proficiency in MS Word and Excel would be beneficial

Working Shifts:
The candidate is expected to work in rotational shifts with two weekly offs.

Application Process

Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. Our selection process typically involves an initial screening by a recruiter, a technical assessment, and two to three i

📌 Associate Process Manager Mumbai
🏢 Cactus Communications
📍 Mumbai