Job Title: ServiceNow Test Lead

Experience: 6–10 Years
Employment Type: Full time
Location: [Location] (Onsite/Hybrid/Remote)

Job Summary

We are looking for an experienced ServiceNow Test Lead to lead testing activities for ServiceNow implementations and enhancements. The ideal candidate should have hands-on experience in testing ServiceNow applications, preparing test strategies, managing defect lifecycles, validating fixes, and ensuring high-quality releases. Candidates with an active ServiceNow Official Certification will be preferred.

Key Responsibilities
Lead end-to-end testing for ServiceNow implementations, upgrades, and enhancements.
Develop and execute test plans, test cases, and test scripts based on business and functional requirements.
Perform functional, regression, integration, and user acceptance testing (UAT) for ServiceNow modules.
Log, track, prioritize, and manage defects using defect management tools (e.g., JIRA, Azure DevOps).
Validate defect fixes and perform regression testing to ensure application stability.
Collaborate with developers,



business analysts, and stakeholders to resolve issues efficiently.
Review requirements and identify potential risks and testing gaps.
Ensure testing deliverables meet quality standards and project timelines.
Prepare test reports, defect metrics, and status updates for stakeholders.
Mentor junior QA team members and provide guidance on ServiceNow testing best practices.

Required Qualifications
6+ years of QA/Test experience with 3+ years of ServiceNow testing experience.
ServiceNow Official Certification (CSA or other relevant ServiceNow certifications) is mandatory.
Hands-on experience testing ServiceNow modules such as:
ITSM
ITOM
HRSD
CSM
Service Portal (preferred)
Robust experience in:
Test Planning & Execution
Defect Logging & Tracking
Defect Validation & Regression Testing
Functional & Integration Testing
UAT Support
Experience using defect management

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