We are looking for an experienced and target-oriented
Pre-Sales Team Leader
to lead and manage the pre-sales and telecalling team. The candidate will be responsible for managing inbound and outbound leads, ensuring effective customer follow-ups, generating qualified leads and site visits, monitoring team performance, and supporting the sales team in achieving project booking targets.
Key Responsibilities
Lead, motivate, and manage the Pre-Sales / Telecalling team to achieve daily, weekly, and monthly targets.
Monitor the team's daily calling activities, lead follow-ups, and customer interactions.
Allocate and distribute leads among Pre-Sales Executives and ensure timely follow-up.
Ensure maximum conversion of enquiries into qualified leads and site visits.
Monitor the complete lead funnel from
Lead → Follow-up → Qualification → Site Visit → Booking
.
Review team performance and prepare daily, weekly, and monthly MIS reports.
Track individual team member performance and identify areas for improvement.
Conduct regular team meetings and performance reviews.
Train and coach team members on effective calling techniques, customer handling, objection handling, and project knowledge.
Ensure the team has complete and updated knowledge of the company's projects, including location, specifications, amenities, pricing, payment plans, and USPs.
Monitor the quality of customer conversations and provide constructive feedback.
Handle escalated customer queries and support the team in resolving customer concerns.
Coordinate closely with the Sales Team to ensure smooth handover of qualified leads and scheduled site visits.
Follow up on site visits and ensure proper feedback is captured in the CRM.
Monitor lead ageing and ensure no potential lead is left unattended.
Maintain accu
📌 Pre Sales Team Leader Chennai
🏢 Rajparis Constructions
📍 Chennai
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