Job Description - (Customer Support - Voice Process - Quick Commerce )

Customer Delight Champion

Customer Support | Ticket Resolution | Voice Process

Working Days

6 days/week, rotational week off

Salary

₹4–6 LPA fixed (higher for exceptional candidates) + benefits

Joining

Immediate joiners only

About the Role

Plazza is a quick-growing quick-commerce platform delivering medicines to customers in minutes. We're looking for Customer Delight Champions to join our customer support team — the voice of Plazza for every customer who reaches out. This is a ticket-resolution, inbound support role where you'll own every customer interaction during your shift and ensure they walk away with a resolution, not just a response.

Must-Have Skills (Non-Negotiable)
Minimum 2+ years of experience in voice-based customer support (telecalling/BPO/contact centre).
Fluent English, plus proficiency in at least one of Hindi or Kannada (any 2 languages mandatory).
Strong verbal communication and active listening skills.
Genuine customer empathy and a resolution-first,



ownership mindset.
Comfortable working from office, 6 days/week on a rotational roster, including night shifts.
Graduate in any discipline.
Age group: 22–26 years.

Significant Skills
Prior experience in customer support for a quick-commerce, e-commerce, or delivery-based business.
Composure and patience while handling stressed or upset customers (medicine delivery is often urgent/sensitive).
Objection handling and de-escalation skills.
Basic comfort with CRM/ticketing/helpdesk tools and multitasking across systems while on a call.
Process discipline — following SOPs and escalation matrices consistently.

Positive-to-Have Skills
Experience in healthcare, pharma, or medicine delivery domain.
Exposure to quick-commerce industry (10 minutes grocery delivery apps, Food delivery apps etc.).
Familiarity with call-centre/CRM software (Freshdesk, Zendesk, or similar).
Prior exposure to upselling/cross-

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